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In a December 7th, 2016 post by Microsoft's Cindy Bates on the US Small and Midsize Business Blog, Bates highlights some data points from a recent survey of over 1,000 consumers that, as she points out, uncover "shifts in the ways customers want to hear from businesses." Bates is the VP of US SMB and Distribution, and I reckon has a pretty good sense of the changes that have happened within even the last 5 years in the SMB space, which often leads mid-size to enterprise organizations as far as t…
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