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 Author Wendy Neal  Views 1001 View Original Article

The other day I read an article on CMSWire.com that really resonated with me. The article stated that one of the reasons that the current perceptions of IT performance by executives is so low is because IT doesn’t understand the value of usability. As a usability buff, I heard myself shouting out loud, YES! The article also states that most IT departments will buy a system without identifying the business needs or the problems that such a system needs to solve. I think this is particularly…
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