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 Author Wendy Neal  Views 1142 View Original Article

In the age of increasing digital overload, business users find themselves constantly being distracted with too much information coming from multiple systems. An organization may use many different systems and cloud-based apps to store related information, such as Outlook for emails, Office 365 for document collaboration, Salesforce as a CRM tool, and ZenDesk for help desk tickets, for example. Oftentimes knowledge workers’ daily activities span across these multiple systems, and this means that…
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