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Early in my career, I joined a team on the week that a core team member was retiring, and was tasked with helping him with the transition. As a young project manager, I was already well-versed in the difficult process of transcribing years of knowledge and expertise into a consumable format. I remember sitting through a session with him, walking through a thick binder filled with process diagrams, flowcharts, and spreadsheets that was supposed to somehow encapsulate his 20+ years with the com…
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