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 Author Thuan  Views 54 View Original Article

It’s been nearly 8 years since I started with IT service. Having faced with many customers, I’ve received number of different complaints and compliments. I receive compliant every time if something does not meet a customer’s expectation. On the contrary, if I get a compliment, that is something I completed reaches customer’s expectation. I had a conversation yesterday with a friend of mine, sharing a message he got from his customer about frustration. He then asked me what was a customer’s feeli…
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