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There is a definite ROI in improving productivity: faster employee onboarding and training, for example, or simply generating more business output and more usage of the platform, all of which lead to a faster realization of the financial investments you've made in the platform. But until you understand your business goals, and then develop a productivity strategy that links those goals to specific end user activities (workloads) and measurable outcomes, you will not be able to easily define thos…
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