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When I first read The Goal by Eli Goldratt, it had been following a discussion with some of our service technicians who had been talking about our company‚Äôs productivity reporting. Specifically, a huge part of our business was running the refurbishing business for Hewlett-Packard in Rocklin, California, and tracking our processes was critical, as much of the equipment we repaired and refurbished lost considerable value the longer it sat on one of our workbenches or in the warehouse. While that…
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