Like Us
Plus One
Follow Us
Search
 Author Paul Beck  Views 1865 View Original Article

Overview:  Large organisations tend to use a tiered support model also called the escalation model.The Problem with Tier Support Models:A user finds an issue and explains it to level 1, the Level 1 support guys figures out it's too difficult or not on his easy path and pushes to level 2,  the whole bug needs to be re-explained generally involving the business user that reported the bug and the level 1 support person.  This goes on for 3  to 5 levels in bug organisations and i…
View Original Article

Recent Articles from My SharePoint Notes

Date Articles Visits
2017-Sep-30 Integrating Skype into a SPA in SharePoint 2984     
2017-Sep-28 SharePoint Support Models 1865     
2017-Sep-14 Common KQL Search Helper 1342     
2017-Sep-14 Custom User Actions: Injecting JavaScript 1555     
2017-Aug-02 Tech Megatrends in 2017 - The bigger Picture 1359     
2017-Jun-23 IE11 cannot save meta data when inside an iFrame 1243     
2017-Jun-20 Term store mussings with iFrames 1543     
2017-Jun-09 SharePoint on-premise reporting options 1432     
2017-Jun-06 Enforcing Authentication using the Windows IdP 1549     
2017-May-26 Xamarin is fantastic- 1509