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 Author Spencer Harbar  Views 931 View Original Article

Introduction One of the most common challenges facing those operating production SharePoint environments is the “missing playbook”. Even for deployments where operational service management (OSM) skills are strong it is impossible to deliver quality operational service without the playbook. It’s generally pretty uncommon for practitioners to factor OSM considerations into the design, or at least to do it well. Indeed, in many cases it is also impossible to do so completely as so much about the …
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