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As mentioned in yesterday's post, when we focus all of our time and effort on deploying technology, we tend to forget some of the basics -- like delivering something that end users really want and need. Building to support the user experience and to optimize our technology deployment are not mutually exclusive, but in my twenty-six years working in technology, its fairly common to see a technical solution pursued regardless of the end user fit. The UX should never be secondary, period. When I …
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