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 Author Thuan  Views 264 View Original Article

I got a question today morning asking me on how to measure success in IT managed services. Well I never thought of myself such a measurement. Perhaps the measurement would be keeping service level availability and agreement as good as possible. It also could be making your customer be happy. That sounds the ultimate objective of every business we do doesn’t that? I then sat down alone, grabbing a coffee and started musing around the measurement. I started working with IT managed services 6…
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